John & Eileen Jeffrey - Whitley Bay

My wife and I bought our first touring caravan in 2006 and we were on our second Bailey Pageant when we decided it was time to upgrade our present van to a caravan more fitting with our changing needs. I'd been looking round for a few months and not quite finding the van or deal we needed when a friend suggested looking at BWL's site and I did that some time back but, at that time, they did not have what we were looking for. My friend assured me that BWL were a decent company and fair to deal with I bookmarked their internet site and I kept revisiting it every now & then. When I looked again in January this year I found a van that was interesting to us - so we made the 130 round trip to Thirsk from our home in Tyne & Wear.

Although the van we came to look at was interesting it wasn't quite what we had in mind but Edward who was our contact was unfazed by this and we decided to look round the large range of stock on their premises and came across an Avondale Dart 525/4 that had the layout and provided the facilities we had in mind. However the price was a little beyond our budget so Edward looked again at our part ex that was coming in, and how we could complete a deal, looking again at the figures. We didn't need an awning so that helped the calculation – anyway the outcome was he was able to propose a deal, without any hassle, which was agreeable to both parties.

It was most helpful and much appreciated by us that many of the little extras that other companies would charge you extra for were included in our deal and this made it much easier for us to make our decision and close the deal.

We brought our Bordeaux down to leave with BWL and they transferred our motor mover over, as part of the deal, to our new Dart. When we came to collect our new van, a week later, we were given a full hand over procedure as in most cases the controls and other bits & bobs are different from "make to make" and "van to van".

After collection we encountered one point of concern, with our new van, however this was dealt with quickly and in a professional manner and to our 100% satisfaction at no cost to us other than some of our time.

I'm very happy to recommend Beechwood Leisure to anyone who prefers an approach that is helpful and not pushy in any way! I'm more than happy to write this testimonial as a way of thanking them for the kindness and consideration that has been shown to both my wife and I during what can be a difficult and stressful time. I'm pleased to say that this transaction was as pleasant as it possibly could be.

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