We bought a 2 year old caravan in February 2015 and thought we would use it this season before giving feedback. We must say that the initial service from Neil and the rest of the team at Beechwood was excellent. They kept us up to date with timings etc. and answered any queries we had. Any subsequent teething problems have been rectified by Beechwood and nothing seems to have been too much trouble for them. We would certainly recommend them and use them ourselves if / when we change caravan (not for a while though as we love the one we have bought).