Paul Jackson - Redcar

Excellent customer service, the staff couldn't have been more helpful and friendly. We came to Beechwood Leisure on a recommendation from our friends who had also purchased a caravan from there and haven't been disappointed. Upon arriving Edward approached us to offer any help but gave us time to browse without any pressure, when we had chosen a caravan we liked ( Ace Jubilee Courier, 6 berth) he was very friendly and knowledgeable and went out of his way to help us and give us a good deal, he gave us a great price on trading in our old caravan. The awning hadn't arrived when we came to collect our caravan but staff offered to drop it off to our home personally to save another trip, I would definitely recommend Beechwood leisure to anyone looking to buy a caravan and would not hesitate to return to them. Nothing is too much trouble to these guys, there were a couple of faults on the caravan when we first viewed it but they were sorted without hesitation and upon collecting the caravan a week later everything was sorted, there wasn't an external bbq gas port on the caravan which we were wanting but where as other companies would have just said the caravan was sold as seen or that the model doesn't come with one, sure enough when we came to pick up the caravan one was all fitted at no extra cost. It's these little personal touches that make a big difference. We were told that we would get an awning included with our caravan and I mentioned that at some point later I wanted to upgrade to an air awning, but without question I was immediately told that if I wanted an air awning I could chose one instead. We have come away from Beechwood leisure very satisfied customers. On collection Neil gave a thorough demonstration on all workings of our new caravan and even changed the tow ball over for us before we left. A big thanks to everyone we dealt with for a hassle free experience.

 

Enquiry Form